MASTERING DIFFICULT CONVERSATIONS
Many of us avoid difficult conversations for fear of harming relationships or making matters worse. Using real-life situations, our facilitators teach team members how to have authentic conversations that build trust, break down barriers, and get results.
Given effectively, feedback can help build trust, reduce unhealthy conflict, and drive greater efficiency. We teach team members and managers how to keep their cool and give constructive feedback that strengthens relationships and leads to improvement on the job.
Disagreements are a fact of life. We teach employees, managers, leaders, and teams how to resolve disagreements constructively and leverage the power of conflict to spur innovation, buy-in, and trust.
Lack of accountability can impede progress, increase tensions, and reduce morale. We teach team members and managers how to drive ownership, ensure follow through, and get what they need.
LISTENING FOR UNDERSTANDING
Our coaches and trainers help team members and managers listen more deeply to better understand others and build stronger relationships. The result is meaningful exchanges focused on what really matters.
MASTERING CROSS-CULTURAL COMMUNICATION
How people give feedback, work out disagreements, and hold each other accountable varies across cultures. Our trainers engage team members and managers to practice culturally appropriate communication and collaboration tools that deepen understanding, improve collaboration, and optimize performance.